Electronic government in Kazakhstan


“Electronic government” (e-Government) term implies uniform system which will unite all state structures and will allow them to render services to the population through the Internet, electronic terminals or even mobile phones to physical persons, companies or businessmen. The basic models inside the electronic government are: G2C (states-citizens), G2B (state-business) and G2G (state-state).

The stages of Program implementation:

  1. Electronic government formation - information publication and distribution;
  2. Granting of interactive services through direct and return interactions between state body and  the citizen;
  3. Transactional interaction by realization of financial and legal operations through the government portal;
  4. Information society formation.


The program has started in 2005, and for 2 years of its realization the e-government infrastructure has been constructed, base components are created: web portal and gateway, electronic interdepartmental document circulation, certifying centers, uniform transport environment. State databases of physical and legal persons, connected along the country into uniform register have entered in constant operation in 2007. 20 interactive services of state structures have been realized through the web portal which became a uniform point of access for electronic services of state structures.

On the third, transaction stage “Electronic state purchases” was created. Hence, the businessman can participate in tenders without leaving the office. Since January 1st, 2010 all state purchases, by way of inquiry of price offers, are carried out in an electronic format only, on the web portal of the state purchases www.goszakup.gov.kz.

In 2009 introduction of “E-licensing” project which is basically intended for business entities has begun.

The regional direction of the state program is also under development. “Electronic akimat” system’s prototype on 5 chosen services is developed, introduction of the system in pre-production operation in akimat of Pavlodar region is carried out.

“E-notariate” uniform notarial information system” project is started in commercial operation in a pilot zone of the Astana city in December, 2009; its task is to provide timely and authentic reporting on notarial actions, notaries’ effective work and their interaction with republican and territorial notarial chambers, and with the Ministry of Justice of RK. Qualitative legal notarial services are rendered to the population. It is planned to introduce the Uniform notarial information system along the republic in 2010-2012.